Warranty
If your pushchair or accessory develops a fault within the first year, then you will need to contact us as soon as possible.
You will need to provide us with your Invoice/Order Number, and in most cases, a photograph of the fault, so that we can liaise with the manufacturer and resolve the issue as quickly as possible.
Most spare parts can be ordered from the relevant manufacturer and posted out to customers to be fitted by themselves, so as avoiding the need of packaging and sending back a buggy, and thus being without it for some days.
Occasionally however, it is necessary for the buggy to be returned to us. Returning your pushchair to place of purchase is at customer expense. If your pushchair is only a few months into its use, we are often happy to waive this charge. If you would prefer us to organize collection of your buggy, then we can do this. However, returning your buggy through our courier company is often more costly than you organizing for say Parcel Force to collect and bring your buggy back here. Pushchairs should be returned where possible in their original packaging to avoid damage in transit, but if this is not possible then the item will need to be boxed or wrapped appropriately.
We make every effort to sort out warranty issues quickly and efficiently.
Please note that we do not offer a refund, but will always offer repair.
Please note that we do not cover postage/delivery costs on warranty claims outside of UK mainland.